Please refer to all our Terms and Conditions and Policies below:

Refund policy

Our policy is valid for a period of 14 days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

In order to ensure the above criteria have been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Perishable goods will be subject to inspection from our partner where it has been purchased and they will deem if an immediate refund is in order. For any disagreements with our partners regarding a refund or assistance in getting an order refunded please contact

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Your receipt has been sent to your email and can be found in the app.

Shipping items

In order to return an order, you must contact us first.

Visit any of our retail locations to return your items purchased through our online store. Our staff member will process your return or exchange for you.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.


If a refund has been agreed, we will revert the transaction and the payment will be refunded. If this is not possible please send your bank details and will we process and manual transfer of the amount in question.


If you have a complaint about a product purchased in our app, a complaint can be sent to:

Center for Klageløsning
Nævnenes Hus, Toldboden 2
8800 Viborg

You can complain to the Center for Klageløsning via the Complaints Portal for the House of Boards:

If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission’s online complaint platform.

The platform can be found here:

If you submit a complaint here, you must provide our E-mail address:

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to

This document was last updated on March 10, 2021